We are creating a winning edge

JANEX Business Solutions Ltd

Your Partner in Excellence

Empowering businesses to thrive in competitive markets through Training, Consultancy, Outsourcing, Supplies, and Service Auditing.

JANEX Business Solutions Services
Professional Customer Service
Business Excellence
Trusted Partner
14+ Years Experience
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About Us

JANEX BUSINESS SOLUTIONS LTD is a dynamic, client-focused company based in Dar es Salaam, Tanzania, dedicated to empowering businesses to thrive in competitive markets.

We specialize in Training, Consultancy, Outsourcing, Supplies, and Service Auditing. Our mission is to help organizations turn challenges into opportunities, build sustainable competitive advantages, and drive growth through enhanced customer experiences.

Our team comprises highly skilled and experienced professionals passionate about delivering impactful solutions that ensure your business reaches its full potential.

Legal Status
Registered under Companies Act, Tanzania
Registration No.
189207476
TIN
189-207-476
Location
Kinondoni, Dar es Salaam

Our Direction

Vision Statement

To transform business potential into competitive advantages.

Mission Statement

To make business success achievable for every organization through training, consultancy, and customer-driven solutions.

14+

Years Experience

7+

Service Areas

50+

Solutions Offered

100%

Client Commitment

Our Core Values

The principles that define who we are and how we serve our clients.

01

Integrity

We operate with honesty, transparency, and ethical responsibility.

02

Excellence

We deliver quality outcomes that exceed expectations.

03

Innovation

We embrace change and create smarter solutions.

04

Customer-Centricity

Our clients are our priority; we listen and adapt.

05

Collaboration

We believe in partnerships for shared success.

Core Services

Comprehensive solutions tailored to drive your business forward.

Training & Capacity Building

  • Customer Experience (CX)
  • Sales & Marketing
  • Leadership & CX Culture
  • Digital & Soft Skills
  • Entrepreneurship
  • Quality & Performance Management
  • Call Centre Operations

CX Consultancy & Advisory

  • CX Strategy & Service Culture
  • Customer Journey & Process Improvement
  • Customer Insights & Feedback Management
  • Digital & Contact Centre Experience
  • Customer Retention & Loyalty
  • Brand Alignment

Outsourcing Solutions

  • Contact Centre Support
  • Digital & Social Media Support
  • Helpdesk & Technical Support
  • Customer Feedback & Survey Management
  • Customer Retention & Loyalty Support

Supplies & Logistics

  • ICT Equipment
  • Office Stationery
  • Printing & Procurement Services
  • Customer Feedback Devices

Travel & Tourism

  • Corporate Travel Management
  • Tours & Excursions
  • Holiday Packages

Market Research & Surveys

  • Mystery Shopping
  • CSAT Surveys
  • Real-Time Customer Feedback

Branding, Marketing & Events

  • Brand Development
  • Public Relations (PR)
  • Event Planning & Management

Why Choose JANEX?

We are committed to delivering exceptional value and measurable results for every client we serve.

Proven Track Record

A history of delivering results that make a tangible difference to businesses.

Experienced Team

A passionate team of professionals with deep industry expertise.

Quality & Satisfaction

Unwavering commitment to quality and client satisfaction in everything we do.

Customized Solutions

Tailored approaches designed specifically around your unique business needs.

Competitive Pricing

Exceptional value at competitive rates, ensuring maximum return on your investment.

Leadership

Meet the visionary behind JANEX Business Solutions.

Mr. Juma Msuya - Director General

Mr. Juma Msuya

Director General

With over 14 years of progressive experience in Customer Experience, Mr. Msuya's career spans roles from Call Centre Representative to Head of Customer Experience, bringing deep expertise across all aspects of customer service excellence.

Qualifications
  • Bachelor of Commerce (Marketing) – University of Dar es Salaam
  • Master of International Trade – University of Dar es Salaam
  • Master of Science in Marketing Management – Mzumbe University

Contact Us

Ready to transform your business? Get in touch today!

Location

Kinondoni, Dar es Salaam
Tanzania